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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
We are seeking a highly skilled and passionate individual to join us as a Product Education Manager.
The successful candidate will creatively design and deliver impactful customer education content and user learning experiences, and be responsible for optimizing a best-in-class omni-channel learning program across multiple Solutions.
The role requires a dynamic, hands-on content producer, capable of executing in an agile, fast-paced environment.
As a Product Education Manager, You Will:
Be a key stakeholder in the development and implementation of a comprehensive customer education strategy, aligned with the businesss user retention and usability goals.
Demonstrate tactical capacity through individual contributions to drive functional success, whilst also the pushing for strategic improvement.
Develop communication plans and outreach strategies to promote adoption and engagement in the User Academy
Gain and maintain expert understanding of products and customer personas, use cases, value propositions, positioning & messaging.
Build the right infrastructure, assets, and distribution for a holistic, scalable approach to product education.
Balance and prioritize initiatives and the needs of many stakeholders.
Work with product analytics to create robust reporting on the efficacy of various education initiatives
Ensure delivery of high-quality content that maintains consistency of product voice for different solutions, while still using customer-specific and industry-specific language
Continually improve knowledge of industry trends and best practices.
The successful candidate will creatively design and deliver impactful customer education content and user learning experiences, and be responsible for optimizing a best-in-class omni-channel learning program across multiple Solutions.
The role requires a dynamic, hands-on content producer, capable of executing in an agile, fast-paced environment.
As a Product Education Manager, You Will:
Be a key stakeholder in the development and implementation of a comprehensive customer education strategy, aligned with the businesss user retention and usability goals.
Demonstrate tactical capacity through individual contributions to drive functional success, whilst also the pushing for strategic improvement.
Develop communication plans and outreach strategies to promote adoption and engagement in the User Academy
Gain and maintain expert understanding of products and customer personas, use cases, value propositions, positioning & messaging.
Build the right infrastructure, assets, and distribution for a holistic, scalable approach to product education.
Balance and prioritize initiatives and the needs of many stakeholders.
Work with product analytics to create robust reporting on the efficacy of various education initiatives
Ensure delivery of high-quality content that maintains consistency of product voice for different solutions, while still using customer-specific and industry-specific language
Continually improve knowledge of industry trends and best practices.
Requirements:
Self-starter, comfortable working autonomously in an agile, fast-paced and rapidly-changing environment, where ambiguity fuels your curiosity, creativity, and tenacity.
Expert in adult learning principles and learning experience design and methodologies.
Experience in building/maintaining an Academy program for a SaaS company.
3-5+ years of experience in B2B SaaS, working within a high-performing customer education or customer experience team.
Ability to analyze, and communicate the KPIs associated with performance, with a focus on continuous improvement.
Experience developing omni-channel customer education programs and strategies
A portfolio of extraordinary educational content you have produced yourself, along with statistics and metrics that show tangible business results from your work
Expert at turning complex ideas into simple, and easy to understand copy that drives value, activation, and adoption
Technical expertise with education platforms (e.g. Skilljar, Zendesk Guide, various LMSs, Appcues) and authoring tools (e.g. Articulate Storyline, Camtasia, Screenflow)
Native English speaker
Exceptional writing, editing, and presentation skills
Self-starter, comfortable working autonomously in an agile, fast-paced and rapidly-changing environment, where ambiguity fuels your curiosity, creativity, and tenacity.
Expert in adult learning principles and learning experience design and methodologies.
Experience in building/maintaining an Academy program for a SaaS company.
3-5+ years of experience in B2B SaaS, working within a high-performing customer education or customer experience team.
Ability to analyze, and communicate the KPIs associated with performance, with a focus on continuous improvement.
Experience developing omni-channel customer education programs and strategies
A portfolio of extraordinary educational content you have produced yourself, along with statistics and metrics that show tangible business results from your work
Expert at turning complex ideas into simple, and easy to understand copy that drives value, activation, and adoption
Technical expertise with education platforms (e.g. Skilljar, Zendesk Guide, various LMSs, Appcues) and authoring tools (e.g. Articulate Storyline, Camtasia, Screenflow)
Native English speaker
Exceptional writing, editing, and presentation skills
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
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