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מספר מקומות

:Key Responsibilities

Respond, diagnose, and resolve customer support queries via phone, email, chat, and social media -
Maintain quick response and resolution times as per SLOs -
Keep high customer satisfaction scores and quality standards -
Handle escalations from customers and partners -
Flexibility to work rotational/night shifts -

Requirements:
:Education Requirements

Bachelor's Degree in Science / Technology / Engineering / Mathematics / Computer Science / Computer Applications / Information Technology

:Key Skills and Experience

3-4 years of call center customer care experience, preferably in a technical environment -
Strong awareness of GCP/G Suite products and features -
Excellent troubleshooting and diagnosis skills in a technical environment -
Strong sense of ownership, accountability, and customer focus -
Ability to work independently and cross-functionally -
Drive to find root causes and propose preventative steps -
Aptitude to think critically and work through ambiguity -

!Ready to take a career to the next level? Apply now

This position is open to all candidates.

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