עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
We are looking for a Technical Support Engineer to join our Production Operations & Support team!
In your daily work, you will be responsible for investigating and solving complicated issues impacting the Optimove production environment. Tickets are created both internally from monitoring systems and from Optimove Customers.
Responsibilities:
Investigating and solving customer and monitoring issues.
Triage support tickets.
Conducting root cause analysis.
Working closely with DevOps and Engineering teams in the R&D organization to resolve customer issues quickly and effectively.
Prioritizing customer issues according to their business priority.
Identify support tools gaps, enhance needs, and propose solutions.
Understanding business requirements and converting them into ticket/issue resolution.
In your daily work, you will be responsible for investigating and solving complicated issues impacting the Optimove production environment. Tickets are created both internally from monitoring systems and from Optimove Customers.
Responsibilities:
Investigating and solving customer and monitoring issues.
Triage support tickets.
Conducting root cause analysis.
Working closely with DevOps and Engineering teams in the R&D organization to resolve customer issues quickly and effectively.
Prioritizing customer issues according to their business priority.
Identify support tools gaps, enhance needs, and propose solutions.
Understanding business requirements and converting them into ticket/issue resolution.
Requirements:
Qualifications:
At least 2 years of experience and relevant background in supporting B2B Cloud/SaaS-based solutions.
Proven SQL skills.
Experience with SaaS applications.
Excellent understanding of APIs, using Postman or equivalent solution
Command-line tools (curl, sdks).
Analyzing data using tools like Grafana, Kibana, Wireshark, Data dog
Ability to communicate a negative answer (i.e. to a customer) effectively.
Outstanding communication skills in both Hebrew and English.
Ability to write technical guides and explain technical concepts to a non-technical audience.
Ability to learn a highly complex system in a short timeframe.
Problems solving understanding what the customer needs (not what he wants) and providing a good solution.
Advantages:
B.Sc. degree.
Experience with Cloud-native companies and architectures.
Qualifications:
At least 2 years of experience and relevant background in supporting B2B Cloud/SaaS-based solutions.
Proven SQL skills.
Experience with SaaS applications.
Excellent understanding of APIs, using Postman or equivalent solution
Command-line tools (curl, sdks).
Analyzing data using tools like Grafana, Kibana, Wireshark, Data dog
Ability to communicate a negative answer (i.e. to a customer) effectively.
Outstanding communication skills in both Hebrew and English.
Ability to write technical guides and explain technical concepts to a non-technical audience.
Ability to learn a highly complex system in a short timeframe.
Problems solving understanding what the customer needs (not what he wants) and providing a good solution.
Advantages:
B.Sc. degree.
Experience with Cloud-native companies and architectures.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
תל אביב - יפו
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