עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • אלפי משרות חדשות בכל יום
חינם. בלי פרסומות. בלי אותיות קטנות.

חברה בתחום מש"א / הדרכה / השמה / בתי תוכנ

פתח תקווה

חברה בתחום מש"א / הדרכה / השמה / בתי תוכנ

פתח תקווה
מלאה

This position will be responsible for handling customer service and Technical Support inquiries from users of our end to end solution. They will also be responsible for conducting regular Customer Onboarding training sessions and creating and maintaining FAQs. Lastly, they will work closely with the development team to TEST new feature releases, bug fixes, and enhancements for all MDMS updates to ensure changes are implemented properly.

Requirements:
Bachelors degree or degree/certifications from a computer technical school
2 years experience as support specialist in a software or Technical Support environment including email, Teams, and/or phone support.
Min 1 year testing experience
SQL
Handle inbound queries and issues from both internal users and clients through all available Support channels (phone, email, and Teams).
Resolve all issues within defined service level agreements.
Quickly triage and escalate critical support issues to the development team.
Conduct new feature release and software update training
Work with development team to TEST new feature releases, bug fixes, and enhancements for all product updates to ensure changes are implemented properly
English Fluently

This position is open to all candidates.