Global NRO and customer experience manager

We are seeking a highly motivated and experienced Network Rollout (NRO) manager and customer experience manager to join our team. This person will be responsible for overseeing network installation and commissioning worldwide ,as well as ensuring a positive customer experience for the companys VIP customers.
This job will include responsibility for coordinating the processes and procedures related to NRO. Most of the work will involve remote coordination of NRO and customer experience efforts via Teams.
Among the responsibilities of this position will be to optimize available regional resources, working together with the relevant regional teams.
The successful candidate must have a global vision of the company and how to successfully organize the company's NRO and ensure positive customer experience.
Responsibilities:
Matrix management of worldwide installation and commissioning (I&C), including Ways of Working , processes, and procedures
o Installation manual verification
o Creation, development, updating, and maintenance of work procedures
o Global project supervision
o Ongoing projects supervision (per project)
o Project follow-up and assistance
o Pre-sales support on technical issues
o BOM Validation in the opportunity stage (above 60%?)
o Creation, development, updating, and maintenance of health and safety procedures
o Project closure and budget utilization supervision