Professional Services Engineer, EMEA

Professional Services Engineer, EMEA - (2400003O)

Professional Services Engineer, EMEA - based in Israel

Radware is a global leader in application delivery and cybersecurity solutions for data centers, Network infrastructure, and Cloud Security. Our ADC, anti-DDoS, and WAF product lines are recognized by major analysts as some of the best offerings in the market.

At Radware, we fight for the good guys to protect customers from the increasing sophistication, volume, and severity of cyber security breaches. We combine leading technologies, a global footprint of high-capacity scrubbing centers and the expertise of our managed Emergency Response team that can only come from 20 years of market experience.

We are looking for experienced Post-Sales - Professional Services Engineers to join us in our Tel Aviv Office, in Israel.

The Professional Services (PS) Engineers operate as the leading technical force of Regional Field Support Organization, responsible for the low-level design, deployment, and advanced technical consulting of the entire Radware solutions portfolio. PS engineer is working in front of Customers, leading Radware solution implementation and support on Customer premises (on-premises or remotely).

PS engineers cooperate with Pre-sales, Sales, Product Management, R&D, and Global support teams inside Radware to implement solutions according to customer requirements and needs.

What will you do?

Coordination of technical solution with Pre-Sale Engineers
Deep understanding of customer requirements and customizations
Creation of solutions detailed technical design and documentation – SoW, LLD, ATP
Solution implementation according to agreed schedule and timelines
Troubleshooting and resolution of technical issues during implementation (interaction with the back-office and R&D teams, if needed)
Conduct technical workshops and consult with customers and partners
Establish and maintain strong working relationships with key internal and customer personnel to work effectively

What will you need to succeed?

At least 3 years industry-relevant, integration work experience (Networking and Security)
Customer orientation and onsite support experience
Excellent knowledge and hands-on experience with L2/L3 Switching/Routing, L4/L7 switching/load balancing
Knowledge of firewalls, IDS/IPS, VPN, security consulting, SSL, IPSec
Hands-on experience with Cisco, Juniper, and virtualization products (VMware, KVM)
Good knowledge of Linux environment and script writing skills in at least one of the following: Bash, Perl, Python
Strong analytical and troubleshooting abilities - complex problems debug and resolution
Communication and interpersonal skills – written and verbal
The role requires often traveling locally and abroad
Willingness to travel up to 30%
Fluent English communication – written and verbal

We will be happy if you also have

Familiarity with Radware products (preferred), or other Application Delivery products \ solutions
Familiarity with DoS attack mitigation solutions
Multi-language ability
Primary Location: IL-IL-Tel Aviv
Job: Technical Support