Customer Experience Consultant

Customer Experience Consultant

You've seen us everywhere, from a road trip, passing over one of our trucks, to the biggest ports in the planet where we touch land to continue our journey All The Way to your front door. Now it's your chance to get to know us from within a workplace full of warmth, friendship, and support. We invite you to join our wonderful team and be part of our purpose: Improving life for all by integrating the world. Join us and play an important role on our team lifting global trade every day!

We are looking for Customer Experience Consultants to join our teams at different locations; positions are based in Ashdod, Haifa and Tel Aviv. Please submit your application in English.

Key Responsibilities:

• Owns and manages the customer experience for key customers.

• Proactively monitors and manages the end-to-end shipment process in compliance with all company procedures.

• Ensures services are delivered to the customers as promised and/or that the customers are kept informed of relevant deviations.

• Builds strong relationships with customers.

•Understands the customers' business drivers and leverages them to continuously improve cooperation and process to the mutual benefit of the company and the customers.

Who are we looking for:

• Having a bachelor's degree is a plus

• Strong willingness and ability to learn

• Great at stakeholder management

• Strong customer orientation

• Ability to deal with ambiguity

• Outstanding communication skills

• Native in Hebrew and fluent English

At Maersk, you’ll be part of a global team motivated by bringing the world closer. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars! No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!

#LI-Hybrid

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].