עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
NextVision
- רעננה
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NextVision
- רעננה
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מלאה
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The Technical Support Specialist will support our worldwide customers by providing a deep analysis of customers technical queries, working closely with R D and Sales
Responsibilities:
Support customers with integration-related issues.
Investigating and troubleshooting complex customer issues, while being responsible for follow-up, providing resolution, and verifying customer satisfaction.
Resolve problems independently and understand the correct escalation procedures.
Communicating customer issues and requests to product management and R D.
Maintain and manage our internal Knowledge Base.
Responsibilities:
Support customers with integration-related issues.
Investigating and troubleshooting complex customer issues, while being responsible for follow-up, providing resolution, and verifying customer satisfaction.
Resolve problems independently and understand the correct escalation procedures.
Communicating customer issues and requests to product management and R D.
Maintain and manage our internal Knowledge Base.
Requirements:
5 years of experience in Technical Support or equivalent background. a must.
Hands-on Networking experience a must, CCNA level or higher preferred.
Hands-on experience in Windows and Linux based environments a must.
Working experience in at least one of the following tech industries: Telecom, Telemetry, Broadcasting, Testing Equipment.
Working experience in a Teleoperation related industry huge advantage: Drones, UAV, UGV, Automotive.
Experience with configuring Pixhawk flight controllers - an Advantage.
Fluent in English both written and spoken skills.
Excellent customer service skills.
Advanced analytical thinking and problem-solving skills
The ability to work in stressful situations, team player and self-managed.
Able to handle and escalate issues as needed.
Familiarity with Customer Relationship Management ( CRM ) tools.
5 years of experience in Technical Support or equivalent background. a must.
Hands-on Networking experience a must, CCNA level or higher preferred.
Hands-on experience in Windows and Linux based environments a must.
Working experience in at least one of the following tech industries: Telecom, Telemetry, Broadcasting, Testing Equipment.
Working experience in a Teleoperation related industry huge advantage: Drones, UAV, UGV, Automotive.
Experience with configuring Pixhawk flight controllers - an Advantage.
Fluent in English both written and spoken skills.
Excellent customer service skills.
Advanced analytical thinking and problem-solving skills
The ability to work in stressful situations, team player and self-managed.
Able to handle and escalate issues as needed.
Familiarity with Customer Relationship Management ( CRM ) tools.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
תל אביב - יפו
תל אביב - יפו
ערב
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