Director of Risk Operations

Lead and manage a team of managers responsible for transaction monitoring operations, providing guidance, mentorship, and performance evaluation.
Ensure high levels of service are provided to both internal and external stakeholders, maintaining and improving satisfaction and compliance standards.
Develop, improve, and oversee transaction monitoring processes to enhance efficiency, accuracy, and adherence to regulatory requirements with an emphasis on high risk industries.
Monitor and enhance the overall quality of work within the transaction monitoring unit, ensuring consistency and compliance with internal and external standards.
Act as the primary escalation point for complex transaction monitoring issues, ensuring timely and effective resolution.