Customer Experience Associate

We built a platform that builds businesses. From launching and managing to growing a business, the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses

Our Guidance Engine assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard.
Through our business-building platform, were turning the process of starting, managing, and growing a business into a better experience; were simplifying the business journey.
we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business.

About the Role
Full-time position
Speak with customers on a daily basis, communicating via channels such as phone calls and support tickets (email)
Become an expert in products and stay up-to-date on new features and improvements
Influence the way we provide training to improve CX product knowledge
Work to improve the quality of our service by identifying knowledge gaps and problematic flows
Act as the main point of contact between clients and the rest of the Tailor

Build and maintain strong customer relationships by providing exceptional customer service.
Empower customers to connect their goals and challenges with the solution
Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.