Site Reliability Engineer

Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations become stricter, organizations struggle to answer one key question: Is my data safe?
we see the world of cybersecurity differently. Instead of chasing threats, we believe that the most practical approach is to protect data from the inside out. Weve building the industrys first fully autonomous data security platform to help our customers dramatically reduce risk with minimal human effort.
we move fast. Were an ultra-collaborative company with brilliant people who care deeply about the details. Together, were solving interesting and complex puzzles to keep the worlds data safe.
We work in a flexible, hybrid model, so you can choose the home-office balance that works best for you.

Responsibilities:
Monitor, manage and operate our cloud services including incident management.
Scale our service with required monitoring and alerting capabilities.
Develop tools and automations based on C# .Net and Python to support our operation and growth.
Work closely with R&D to make sure new features are reliable, easily deployable, and support the requirements of the service in terms of scale and security.
Establish a regular operational feedback cycle into our engineering teams.
Manage the Service Operations team to operate with a culture of business and customer-centricity by maintaining SLA for each service, including incident response, problem management, and service upgrades.
Develop and drive, as the primary owner, the communication strategy for internal and external stakeholders (including customers) to convey service health, tracking against SLAs, current and historical incidents, upcoming events, or upgrades.
Ensure all technical procedures are documented, reviewed, and updated and actively contribute to the maintenance of operational standards & policies.
Collaborate with the Support team to understand and improve user experience, performance, incident response, and the serviceability of our offerings.
Collaborate with the internal R&D team to automate infrastructure services and system administration tasks wherever possible and implement a monitoring strategy to provide rapid feedback and diagnostics in the event of a service disruption.
Create relationships with other departments, including Marketing, Product Management, Engineering, and Customer Success, to make sure we provide services with high availability and superior performance for all our customers.