QA Manager

Data has never been more valuable and vulnerable. As cybercriminals become more sophisticated and regulations become stricter, organizations struggle to answer one key question: Is my data safe?
we see the world of cybersecurity differently. Instead of chasing threats, we believe that the most practical approach is to protect data from the inside out. Weve building the industrys first fully autonomous data security platform to help our customers dramatically reduce risk with minimal human effort.
we move fast. Were an ultra-collaborative company with brilliant people who care deeply about the details. Together, were solving interesting and complex puzzles to keep the worlds data safe.

Position Overview
The QA Manager is a senior QA professional who leads a team of QA engineers. They are responsible for overseeing the team's work on software patches, reproduction scenarios, automation development, troubleshooting, and analysis for future enhancements and QA road-mapping. This role involves handling complex customer issues, coordinating with development and support teams, and ensuring compliance with evolving releases, policies, and procedures. The ideal candidate should be a fast learner, able to adapt quickly to changing technologies and work procedures to provide top support and solutions for our product.

Position Description
Lead a team of QA Engineers providing expert-level technical QA services.
Manage the team's daily operations and employment procedures.
Analyze, diagnose, and debug complex customer issues.
Verify and implement patches, fixes, and diagnostic tools.
Take ownership of patch verification and drive towards resolution.
Design and implement work methods and habits to improve product reliability.
Collaborate closely with Escalation Engineers.
Raise critical issues within the product from tickets or QA routines.
Conduct root cause analysis to enhance product and team efficiency.
Foster cooperative relationships with other internal groups.
Coordinate with engineers from various products to deliver success.
Acquire broad and in-depth product knowledge.
Create and improve documentation to train QA engineers.

Typical Responsibilities
Manage, lead and mentor a team of QA engineers
Monitor ticket queues to ensure escalations are assigned.
Ensure support escalations are processed in a timely manner from QA aspects.
Drive and ensure a high-quality bar of tests execution and documentation, test results, bugs, and bugs validation (quality life cycle)
Drive and control both manual testing and automated debugging
Provide post-escalation analysis for root cause and preventative actions.
Create and follow up on preventative actions to reduce escalations.
Collaborate with other escalation engineers on projects.
Keep team members informed about product development and roadmap.
Conduct 1-on-1s, daily syncs, and sync with Escalation Managers.
Set goals and tasks for each QA engineer based on their technical level.
Participate in team meetings with Escalation Engineering, dev, and other stakeholders.
Coordinate work and escalation assignment with development during escalation load.