Support administrator

We're seeking a Support Administrator for a leading and unique company in the field of soccer.
As a Support Administrator, you will be an integral part of our support team, ensuring our clients receive top-notch assistance with our products and services. Your primary responsibility will be to provide efficient and effective support, address client inquiries, resolve issues, and maintain a high level of customer satisfaction, working with the research and development teams to solve customer problems.
Key Responsibilities:
Customer Support: Respond to client inquiries via email, phone, or chat in a timely and professional manner, providing accurate and helpful information to resolve their issues. Issue Resolution: Troubleshoot technical issues and challenges that clients encounter, working closely with our technical teams to find solutions. Product Knowledge: Maintain a deep understanding of our products and services to assist clients with their questions and problems. Documentation: Create and maintain comprehensive support documentation, including FAQs and guides, to aid clients in finding answers to common questions. Customer Feedback: Gather and analyze customer feedback to identify trends and areas for improvement in our products and services. Collaboration: Collaborate with cross-functional teams, including research, development, and Quality Assurance, to enhance the customer experience and improve product functionality.