עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!

במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

חברה בתחום כללי

רעננה

חברה בתחום כללי

רעננה
מלאה

We're seeking a Support Administrator for a leading and unique company in the field of soccer.
As a Support Administrator, you will be an integral part of our support team, ensuring our clients receive top-notch assistance with our products and services. Your primary responsibility will be to provide efficient and effective support, address client inquiries, resolve issues, and maintain a high level of customer satisfaction, working with the research and development teams to solve customer problems.
Key Responsibilities:
Customer Support: Respond to client inquiries via email, phone, or chat in a timely and professional manner, providing accurate and helpful information to resolve their issues. Issue Resolution: Troubleshoot technical issues and challenges that clients encounter, working closely with our technical teams to find solutions. Product Knowledge: Maintain a deep understanding of our products and services to assist clients with their questions and problems. Documentation: Create and maintain comprehensive support documentation, including FAQs and guides, to aid clients in finding answers to common questions. Customer Feedback: Gather and analyze customer feedback to identify trends and areas for improvement in our products and services. Collaboration: Collaborate with cross-functional teams, including research, development, and Quality Assurance, to enhance the customer experience and improve product functionality.

Requirements:
- Strong communication skills, both written and verbal.
- Excellent problem-solving abilities and a patient, customer-focused approach.
- Ability to perform multiple tasks simultaneously
- Organization and order
- Technical aptitude and the ability to learn and understand complex software and technology.
- Prior experience in a customer support or helpdesk role is a plus.
- SQL - must
-A bachelor's degree or relevant certifications are desirable but not mandatory.
- Proficiency in English
- Proficiency in Russian - an advantage
- Candidates whose day off is not Saturday - a significant advantage
- Football interest -> big advantage.

This position is open to all candidates.