Sr. Content Designer (EMEA)

As a Senior Content Designer, youll lead content design for a handful of our product teams. Youll help drive the vision for their content and partner with your teammates to conceive, design, and build better experiences.
Youll use language to help customers get things done. Youll design information for the way their brains consume it. Youll organize content for discovery and findability, and youll create systems for categorizing and relating things. Youll make our experiences more accessible and inclusive, name and label features so people understand what theyre getting, and maintain standards that keep consistent.
Youll report to the Director of Content Design. Besides using language to solve big UX problems, youll also promote best practices, foster understanding among your colleagues, and advocate for better content design across. Youll share what you know with other content designers and contribute to the growth of our human-centered content design practice.
What you'll do:
Lead content design for your product teams. Become an expert in their features, functionality, and business objectives and an authority on their customers and content.
Know your customers. Conduct content discovery, including inventories, audits, and competitive research. Collaborate on card sorts, user surveys, interviews, and workshops.
Help define a shared vision. Work with your product teams to align customer needs with business objectives and plan new products, features, and enhancements that achieve both.
Co-own the design process. Pair up with product designers from requirements to release, creating and iterating on design concepts, user flows, prototypes, components, and patterns.
Write useful, usable, and inclusive interface content. Craft clear, accessible copy for dialogs, empty states, alerts, tooltips, help text, navigation labels, onboarding, and more.
Test, evaluate, and improve your content. Use analytics, customer success data, and methods like A/B testing, readability testing, usability testing, and navigation model testing.
Build collaborative, trusting relationships. Champion good content design while bringing together product managers, designers, engineers, and marketers around shared priorities.
Level up the content design craft. Create, contribute to, and evolve our standards, guidelines, methods, tools, tutorials, presentations, and review sessions.