Customer Experience Associate
We built a platform that builds businesses. From launching and managing to growing a business, we are the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, were turning the process of starting, managing, and growing a business into a better experience; were simplifying the business journey.
We believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business.
About the Role:
* Full-time position
* Speak with our customers on a daily basis, communicating via channels such as phone calls and support tickets (email)
* Become an expert in our products and stay up-to-date on new features and improvements
* Influence the way we provide training to improve CX product knowledge
* Work to improve the quality of our service by identifying knowledge gaps and problematic flows
* Act as the main point of contact between clients and the rest of the team
* Build and maintain strong customer relationships by providing exceptional customer service.
* Empower customers to connect their goals and challenges with the solution
* Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
We believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business.
About the Role:
* Full-time position
* Speak with our customers on a daily basis, communicating via channels such as phone calls and support tickets (email)
* Become an expert in our products and stay up-to-date on new features and improvements
* Influence the way we provide training to improve CX product knowledge
* Work to improve the quality of our service by identifying knowledge gaps and problematic flows
* Act as the main point of contact between clients and the rest of the team
* Build and maintain strong customer relationships by providing exceptional customer service.
* Empower customers to connect their goals and challenges with the solution
* Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.
Requirements:
Qualifications and Skills:
* English as a mother tongue proficient in communicating both verbally and written
* Understanding American culture, customer behavior, and expectations
* Tech-savvy and fast adaptor who is eager to learn new technologies
* Ability to multitask and function within a fast-paced working environment
* Strong critical thinking skills, and confidence in taking responsibility and ownership
* Self-motivated and goal-driven, with a passion for delivering exceptional products to customers.
* A team player with a positive attitude, empathy, and high energy
Nice-to-haves:
* Familiarity with Zendesk, Five9, and automated support/ helpdesk systems
* Customer Support Experience
* Additional language proficiency (Spanish, Portuguese, German)
Nice-to-know:
* We are located in Rothschild, Tel Aviv
* Our hybrid model includes four days in the office and one day at home.
Qualifications and Skills:
* English as a mother tongue proficient in communicating both verbally and written
* Understanding American culture, customer behavior, and expectations
* Tech-savvy and fast adaptor who is eager to learn new technologies
* Ability to multitask and function within a fast-paced working environment
* Strong critical thinking skills, and confidence in taking responsibility and ownership
* Self-motivated and goal-driven, with a passion for delivering exceptional products to customers.
* A team player with a positive attitude, empathy, and high energy
Nice-to-haves:
* Familiarity with Zendesk, Five9, and automated support/ helpdesk systems
* Customer Support Experience
* Additional language proficiency (Spanish, Portuguese, German)
Nice-to-know:
* We are located in Rothschild, Tel Aviv
* Our hybrid model includes four days in the office and one day at home.
This position is open to all candidates.
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