Customer Experience Associate

We built a platform that builds businesses. From launching and managing to growing a business, we are the all-in-one solution that empowers any business owner. Our platform services over 40 million small businesses Our "Guidance Engine" assesses each new business introduced to our platform and devises a tailored plan that allows you to manage all your business needs from a single dashboard. Through our business-building platform, were turning the process of starting, managing, and growing a business into a better experience; were simplifying the business journey. we believe in more than just handing you another tool; we are dedicated to teaching you the art of building a business
About the Role:
* Full-time position
* Speak with customers on a daily basis, communicating via channels such as phone calls and support tickets (email)
* Become an expert in products and stay up-to-date on new features and improvements
* Influence the way we provide training to improve CX product knowledge
* Work to improve the quality of our service by identifying knowledge gaps and problematic flows
* Act as the main point of contact between clients and the rest of the  team
* Build and maintain strong customer relationships by providing exceptional customer service.
* Empower customers to connect their goals and challenges with the solution 
* Collaborate with other team members to ensure customer satisfaction and provide feedback to improve the customer experience.