עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
As a Staff Customer Operations Engineer:
Providing remote technical support on break-fix issues and operational guidance for our internal and external customers through cases via Zoom, phone, and case updates.
Practicing active listening to identify and understand customer issues at hand and current business impact, driving resolution with a sense of urgency.
Learning and giving training on new technology and human skill sets.
Working cross-functionally as Subject Matter Experts with other COEs, Engineering, Product Management, and Account teams to ensure speedy time to resolution exceeding our Service Level Agreement.
Setting and influencing customer expectations clearly and concisely with a friendly and collaborative disposition to achieve the highest customer satisfaction.
Providing proactive support by authoring and approving Knowledge Base articles and Community posts.
Participate in weekend and holiday on-call roster.
Providing remote technical support on break-fix issues and operational guidance for our internal and external customers through cases via Zoom, phone, and case updates.
Practicing active listening to identify and understand customer issues at hand and current business impact, driving resolution with a sense of urgency.
Learning and giving training on new technology and human skill sets.
Working cross-functionally as Subject Matter Experts with other COEs, Engineering, Product Management, and Account teams to ensure speedy time to resolution exceeding our Service Level Agreement.
Setting and influencing customer expectations clearly and concisely with a friendly and collaborative disposition to achieve the highest customer satisfaction.
Providing proactive support by authoring and approving Knowledge Base articles and Community posts.
Participate in weekend and holiday on-call roster.
Requirements:
We are excited about you if you have:
Enterprise Technical Support experience or equivalent troubleshooting skills.
Experience with Unix or Linux environments.
Intermediate programming skills; Java, C++, and Python are a plus.
Intermediate MySQL, Oracle, and PostgreSQL skills are a plus.
Applicants are required to read, write and speak the following languages: English, Hebrew.
Valid Security Clearance (Level 3 or 2) is mandatory.
Ability to pass customer Security Clearance and Vetting as needed. Existing transferable clearance advantageous.
We are excited about you if you have:
Enterprise Technical Support experience or equivalent troubleshooting skills.
Experience with Unix or Linux environments.
Intermediate programming skills; Java, C++, and Python are a plus.
Intermediate MySQL, Oracle, and PostgreSQL skills are a plus.
Applicants are required to read, write and speak the following languages: English, Hebrew.
Valid Security Clearance (Level 3 or 2) is mandatory.
Ability to pass customer Security Clearance and Vetting as needed. Existing transferable clearance advantageous.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
ערב
7 חודשים
קרית גת
