Implementation Engineer

We are seeking a highly skilled and motivated Implementation Engineer to join our team.
As an Implementation Engineer under the Professional Services group, you will play a crucial role in ensuring successful and smooth implementations of our cyber-security solution for our clients. You will design the technical solution end to end and implement it. You will be a key contributor in delivering outstanding customer experiences and driving customer satisfaction.
Responsibilities:
Design the technical solution end to end based on clients requirements
Implement data mapping and transformation processes
Implement customizations on top of our customization layer using Python
Join some client calls to better understand the technical needs and to demonstrate some the capabilities which were implemented throughout the implementation process
Collaborate with internal cross functional stakeholders (sales, product, engineering, project management) to ensure successful implementations and resolve any technical issues throughout the process
Conduct product training and knowledge transfer sessions for internal stakeholders, enabling them to effectively utilize
Act as a liaison between customers and the product development team, providing feedback and insights to enhance product functionality and usability.
Document implementation processes, configurations, and troubleshooting guides to ensure consistency and enable knowledge sharing.