Operations Team Leader

Our Account Operations Team is seeking for an Operations Team Leader to take on the role of managing our account connections team on a long-term basis.
In this position, the manager will oversee a group of support operators, offering guidance, education, and constructive criticism to ensure the team is achieving its goals and progressing both individually and as a group. The Operations Team's primary responsibilities include establishing initial account connections and sustaining access to all connected accounts on a daily basis. In addition to collaborating closely with the Product and Development Team and our Global Team in the US.
RESPONSIBILITIES
The daily responsibilities entail:
Developing and designing an adaptable and dynamic operational process that can swiftly respond to any changes within the operations.
The role necessitates being accessible at all times, with a requirement for around-the-clock availability and responsiveness.
Efficiently managing matters and being the go-to person for complex technical issues around the clock and reporting back to the relevant management.
Conducting analysis to identify trends, pain points, and opportunities within the operation and initiating appropriate interventions.
Identifying knowledge and operational process gaps through analysis and implementing improvement and action plans.
Collaborating with the product team to create tools that enhance efficiency by automating repetitive and inefficient processes.
Supporting team members in resolving complex issues/questions that arise from the Customer Success Team.
Analyzing data to gather information for management on efficiency, highlights, and lowlights.
WHAT WE OFFER
Opportunity: Have a major impact at a fast-growing startup that is revolutionizing the FinTech industry
Team Culture: A collegial, collaborative, fun work environment with frequent team events
Equity: All new hires are eligible for equity grant participation
Professional Development: Sponsored learning & development program
Work Flexibility: A hybrid office work model (In-Office Mon/Tues/Weds and WFH Sun//Thurs).