Technical Writer

the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, is transforming the hospitality industry with innovative solutions.

Today, has 15 offices and 700+ team members across the globe.

Are you a natural-born writer and a native English speaker? Are you tech-savvy and looking to join a market leader in the vacation rental market?

We are Knowledge team. As a team of experts, we provide support content to our users around the world. We work with multiple stakeholders across the company to translate complex processes into concise and straightforward content, create FAQs, Help Center articles and more while always focusing on our users' needs.

Responsibilities
Plan, write and maintain content for Help Center and Internal Knowledge-Base.
Work closely with internal stakeholders to guarantee the quality and accuracy of our content.
Analyze content performance, impact on user satisfaction, and additional data.
Close knowledge gaps based on internal requests and BI.
Deliver under tight deadlines with minimal revisions.
Take ownership of specific products and projects within the team.