we are a global pharma company on a mission to help patients worldwide get faster access to lifesaving, innovative, breakthrough therapies. We operate in 4 continents and over 24 countries and are growing fast.
If you want to be part of our mission and help save patients by getting them the latest treatments, join us! We seek a Customer Service Coordinator to support customers from when they receive the order until they receive the products.
Processing orders from customers received via email, fax, and automatic interfaces. Answering phone calls and providing estimated schedules for delivery of the products.
Responsibilities:
* Receiving inquiries via the application or through direct calls from patients
* Referring patients to various services
* Establishing patients in the SF system
* Guiding patients until they enter the service or receive approvals for various products
* Issuing reminders to patients for their upcoming treatment
* Providing telephone support to patients
* Opening Side Effects reports
* Handling quality complaints
* Sending kits to patients for relevant products
* Linking patients with relevant siblings