Field Service Engineer

We are a well-funded, medical startup developing cutting-edge technologies for ICU patients. Our smART+ platform is an intelligent, sensor-based feeding system for critical care patients that aims to prevent life-threatening in-hospital complications, such as ventilator-associated pneumonia, malnutrition, and acute kidney injury. With the introduction of Nutrition Management 2.0 to critical care patient scoring systems, the smART+ platform monitors, analyzes, and prevents malnutrition and gastric aspiration in Real-Time. By providing optimal nutritional care and achieving up to 100% feeding efficiency, the smART+ platform improves the standard of care and helps ICU patients recover faster.
As a Field Service Engineer, you are vital to ensuring the operational excellence and reliability of our smART+ platform within ICU rooms across client facilities. Specializing in Technical Support, your role encompasses a wide range of responsibilities, from installation to ongoing maintenance of all our products. Location: Opportunity for an extended business stay in a major English-speaking European country. Key Responsibilities:
* Provide both remote and on-site Technical Support, perform installations and corrective maintenance for the smART+ platform specifically within ICU environments.
* Utilize the company's proprietary technician software (TechSoft) to deliver efficient remote support for the smART+ platform products.
* Resolve technical issues efficiently, documenting troubleshooting steps and outcomes in the company database to maintain high accuracy in service records.
* Conduct training sessions for service personnel and distributors, focusing on the technical maintenance and operation of the smART+ platform to ensure consistent, high-quality support in ICU settings.
* Develop and maintain comprehensive service documentation, including detailed service and installation manuals, to standardize maintenance procedures and ensure clarity and consistency.