Solutions Architect

Were looking for a Solutions Architect to join our business team and lead complex and strategic processes with our partners around the world: gathering customer technical requirements, leading platform implementation and integrations, managing development processes with internal teams, and delivering a high quality performance and experience for the global fleets using the platform.

In your day-to-day you will assist with complex and multi-stage implementation processes, collect and review customer requirements and translate those requirements to product feature definitions, demonstrate and train new users on platform best practices, and lead internal implementation and design of new product features. For aspiring product managers, this role can be a great fit.

Manage the end-to-end technical process of customer implementation and launches:
Gather and define customer requirements
Translate and develop requirements into PRDs and specifications
Lead internal RnD teams through execution and delivery
Guide technical customer teams through best practices of platform implementation
Execute platform demonstrations and on-boarding for operational customer teams
Live on-site support for launches and kick-offs
Become a technical platform expert, a leading resource for global partners to implement and leverage the platform capabilities within their operation
Analyze, synthesize and implement iterative feedback from customer to improve and build new product features
Identify areas for improvement, research possible solutions and lead to execution