עדיין מחפשים עבודה במנועי חיפוש? הגיע הזמן להשתדרג!
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
מלאה
We are looking for an experienced Tier 3 Support Engineer to provide excellent customer service .
What youll do:
Provide technical support within the desired SLA while ensuring that customer satisfaction goals are achieved
Take ownership of customer issues and follow problems through to resolution
Manage escalations
Evaluate root cause analysis to eliminate recurring customer issues
Provide follow the sun service
Handle incoming tickets through the Support portal independently and in a professional way
Troubleshoot our Platform issues reported by our Customers, including Functionality, usability related issues, and complex issues
Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customers development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices
Should be able to quickly replicate customer issues in the support test environment (Lab)
Collaborating with Engineering and Product team.
What youll do:
Provide technical support within the desired SLA while ensuring that customer satisfaction goals are achieved
Take ownership of customer issues and follow problems through to resolution
Manage escalations
Evaluate root cause analysis to eliminate recurring customer issues
Provide follow the sun service
Handle incoming tickets through the Support portal independently and in a professional way
Troubleshoot our Platform issues reported by our Customers, including Functionality, usability related issues, and complex issues
Interact effectively with a wide variety of customers with different requirements and backgrounds, including the Customers development teams to understand the nature of the issue, communicate steps to resolve, and provide consultation on best practices
Should be able to quickly replicate customer issues in the support test environment (Lab)
Collaborating with Engineering and Product team.
Requirements:
At least 3-4 years of technical Support engineering experience
Experience in working with multi tier and complex applications
Experience working with ticketing systems such as Salesforce
Hands on experience in on-prem as well as SaaS customer Support
Strong analytical and troubleshooting skills
Service-oriented personality with a can-do attitude
Excellent interpersonal and communication skills both written and verbal English
BS/BA in Information Technology, Computer Science, or a related discipline; professional certification is an advantage
Experience with monitoring tools (Datadog or others)
Experience supporting REST API (API Gateway)
Familiar with SaaS and Cloud environments like Salesforce, GCP (& GSuite), Azure, AWS
Familiar with web-based products - different OS browsers (Cookies, local storage, incognito)
Knowledge on authentication technologies such as FIDO-based biometrics
Knowledge on Authentication, Federation SSO protocols and specifications: OIDC (2.0), OAuth, SAML, etc.
Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
Good knowledge on Mobile Platforms (IOS, Android)
A team player with the ability to work independently.
At least 3-4 years of technical Support engineering experience
Experience in working with multi tier and complex applications
Experience working with ticketing systems such as Salesforce
Hands on experience in on-prem as well as SaaS customer Support
Strong analytical and troubleshooting skills
Service-oriented personality with a can-do attitude
Excellent interpersonal and communication skills both written and verbal English
BS/BA in Information Technology, Computer Science, or a related discipline; professional certification is an advantage
Experience with monitoring tools (Datadog or others)
Experience supporting REST API (API Gateway)
Familiar with SaaS and Cloud environments like Salesforce, GCP (& GSuite), Azure, AWS
Familiar with web-based products - different OS browsers (Cookies, local storage, incognito)
Knowledge on authentication technologies such as FIDO-based biometrics
Knowledge on Authentication, Federation SSO protocols and specifications: OIDC (2.0), OAuth, SAML, etc.
Public Key Infrastructure (PKI), X.509 certificates, SSL/TLS
Good knowledge on Mobile Platforms (IOS, Android)
A team player with the ability to work independently.
This position is open to all candidates.
במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.
מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.
ירושלים
ערב
7 חודשים
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