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במקום לעבור לבד על אלפי מודעות, Jobify מנתחת את קורות החיים שלך ומציגה לך רק משרות שבאמת מתאימות לך.

מעל 80,000 משרות • 4,000 חדשות ביום
חינם. בלי פרסומות. בלי אותיות קטנות.

Escalation Engineer

חברה בתחום כללי

תל אביב - יפו

Escalation Engineer

חברה בתחום כללי

תל אביב - יפו
מלאה

We are currently in search of an Escalations Engineer to join our R&D team. As an Escalations Engineer, your primary responsibility will be to assist our R&D team with resolving and handling technical issues raised by our support team. You will be working closely with both R&D and support, deep dive into the code and have a direct impact on customer satisfaction and product improvement. Youll have hands-on experience with our tech stack and become an expert on the product.

Responsibilities
Be the first line of contact for bugs raised by customer support and run a thorough analysis of complex technical issues.
Serve as a focal point and work closely with various teams, including R&D, product, and customer support, to increase customer satisfaction and improve our product.
Work with technical teams, including DevOps and engineering, to build an arsenal of internal tools and automations to be used by various customer-facing teams.
Know the product inside and out and provide training for the customer-facing teams.
Contribute to both customer-facing and internal documentation manuals

Requirements:
Minimum of 2 years of experience in Tier 3 support. Alternatively, a degree in software development or a related field
Active directory, azure, analyzing packet captures, infrastructure related hands-on experience major advantage
Knowledge and hands-on experience with part of our tech stack - Go, Python, react, bash, PowerShell, Linux, NoSQL
Familiarity with security and identity protection concepts a plus
Excellent communication and collaboration skills with the ability to present and explain complex technical concepts in a simplified way
Strong analytical skills and details oriented with the ability to see the bigger picture from a limited set of data
Ability to work independently and prioritize multiple projects in a fast-paced environment

This position is open to all candidates.