R&D Service Engineer

In this role, you will support other worldwide teams during installation, upgrade, and product issues. You will be part of the Tier 3 support team for a complex enterprise system in the medical devices domain. The team is part of R&D and is responsible for product support at all levels, starting from the interface and up to the end user.

Your role:

Responsible for onboarding customer-specific configurations, Integrations, and business requirements for new and existing customers.
Ensure successful ongoing operations with knowledge transfer to customers.
N/R Lead client meetings to extract and document requirements.
Utilise experience and knowledge of resolving complex problems.
Learn, implement, and teach best practices for the implementation and configuration of company products.
Develop software, tests, and tools to ease integration in the professional service field.
Produce and review product documentation and training materials to ensure content accuracy and ability to support company products.
Transfer customer-specific knowledge and documentation to the support team post successful customer onboarding.