Program Manager

Come, Grow with Assured Allies!

Are you a smart, curious, nimble, relentless and quick learner looking to tackle one of society’s largest emerging problems? If you answer yes to all of the above, we might have one of the most interesting marketing opportunities out there, just for you.

Our AgeAssured program helps seniors age successfully in their own home by supporting them with equipment and techniques to accomplish everyday tasks that have become difficult. We’re a free benefit offered to members through their insurance, and we have a tremendous opportunity to do good for the lives of seniors with our support program.

We’re looking for a Program Manager to operate our program successfully facing our clients.

The successful candidate will be passionate about driving our program KPI’s and make our customer's success team shine facing our clients. All this, to see the reward of making a real change in senior’s ability to live a full life independently at their location of choice.

Responsibilities:

Monitor business KPI’s, identify risks, and develop mitigation plans
Drive and monitor the execution of program campaigns
Conducting analysis and drawing actionable insights
Task management (ongoing & ad-hoc) to develop alignment across all teams and to ensure sync between various assignments (Research, product, legal, actuary, operations, projects etc)
Take part in cross-functional efforts in key initiatives to support to U.S. account management team while ensuring high standards and timely deliverables to ensure customer needs are met
Resolving issues and managing escalations when necessary.
Monitor and report on program’s progress and escalate issues or areas of concern

Requirements:

Minimum 5-7 years of work experience in customer support, project management or related roles.
Track record of task management skills and ability to manage multiple priorities simultaneously and to facilitate /guide meetings effectively
Experienced with stakeholder management
Experienced working in a fast dynamic paced organization
Experienced in a multicultural working environment.
Fluent English speaker (verbal and written).

Assured Allies is proud to be an Equal Opportunity Employer and considers applicants for employment regardless of race, ethnicity, religion, color, national origin, ancestry, disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, sexual orientation, pregnancy, childbirth and breastfeeding, age, citizenship, military or veteran status, or any other class protected by applicable federal, state, and local laws.
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