Pre Sale Engineer/Customer Success Engineer

Pre Sale Engineer 5+ years in a customer-facing technical role (Solution Engineer /Application engineer/Pre-Sales Engineer /Sales Engineer) Strong focus on backend products architectures including APIs, distributed systems, and server-side technologies Proven experience in pre-sales / solution architecture roles Availability to work Monday–Friday, aligned with US time zones Strong hands-on experience with CI/CD systems (e.g., Jenkins, GitHub Actions, GitLab, Azure DevOps) Deep understanding of build systems (e.g., CMake, MSBuild, Gradle, Bazel) Strong experience with Linux/Windows environments and backend infrastructure Experience with cloud platforms (AWS / Azure / GCP) Proven ability to work with enterprise DevOps environments Customer Success Engineer Experience in a technical customer-facing role (CSE, Solutions Engineer, etc.) preferably in IAM or SaaS/cybersecurity environments. Strong knowledge of IAM technologies (e.g., Okta, Ping, ForgeRock), protocols (e.g., SAML, OAuth, SCIM), and cloud platforms (SaaS, PaaS, IaaS). Hands-on experience with APIs, debugging, and scripting (e.g., Python) with the ability to support integrations, troubleshoot issues, and lead deployments in complex environments. Proven ability to define, track, and operationalize success metrics (e.g., adoption, usage, technical health) to drive customer engagement and retention. ***** Customer Success Engineer / Technical Account Manager 4-5 years of proven technical customer-facing experience doing Technical Post-Sales as a CSE / TAM / Support Engineer / PS or a similar role. Demonstrated expertise with Linux, Docker and Kubernetes. Hands-on experience with Cloud environments (AWS, Azure, GCP). Familiarity with DevOps/DevSecOps methodologies. Knowledge of CI/CD, Configuration Management tools, IaaS, and Cloud IAM. Strong troubleshooting and root cause analysis skills.