Banking Ops Associate

Payoneer's mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you'll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets.

The Banking Ops Associate will be responsible for handling successful payments schemes with looking end to end on the payment journey.
The role requires strong understanding of the payments infrastructure in a fast-paced, multi-tasked, high-energy environment.

What you'll be spending your time on:

Daily handling of processing global bank transfers to our customers
Local point of contact for managing relationships with partner banks & providers, including daily communication via email and phone
Processing and monitoring our global bank payments and transactions with banks and providers aiming at avoiding any kind of delay/error – statuses, volumes, duplicates, rates, fees, technical issues, etc.
Providing insights and suggestions on improvements and optimizations of the various flows
Supporting internal and external customers regarding the Global Bank Transfer product
Owning and maintaining ongoing communication cadence with internal and external banking relationship contacts

Have you done this kind of stuff?

3+ years of experience in the Banks/FX industry
Able to analyze and action data
Have excellent written and verbal internal and external communication skills
Able to multi-task and work with many systems and different global teams within the company
Curious and creative thinker, proactive, problem solver
Strong Team Player
Have Strong communication and customer service skills
Action orientated and can handle high stress/impact events

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