Technical Support Engineer L3

OperationsWe Are GimmonixGimmonix is a rapidly growing travel technology company at the forefront of solving some of the most complex challenges in the travel industry. And we’re looking for a driven candidate to join our team as customer support.We offer the most cutting-edge solutions for the rapidly growing demand in the travel industry, meaning more and more industry giants are jumping on board.The roleWe are looking for an experienced Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist L2 responsibilities include resolving customers’ queries, guiding new clients, recommending solutions, and guiding users through product features and functionalities. To succeed in this role, you should be curious, explore and resolve problems, and be an excellent communicator who can earn our clients’ trust.ResponsibilitiesSupport and answering on system advanced featuresAPI integration and functionalitySystem functionality monitoring by examining logsPerformance monitoringAct as the technical escalation pointTraining and guidance to clients on functionality and settingsMaintain system documentationWhat you bring to the teamPrevious experience as Technical Support L3Previous experience with Travel industry or Travel-techEnglish as the mother language level and other languages are a significant benefitEager to learn and tackle complicated problemsExperience with XML, JSON, and one of the following tools: Postman, Insomnia, XMLSpy – a MUSTExperience with calls and training for clients