Head of Service Repairs, Eastern Europe & Mediterranean

We are seeking an experienced and strategic leader to join our organization as Head of Service Repairs for the Eastern Europe & Mediterranean (EEM) region. In this pivotal role, you will be responsible for developing and implementing comprehensive service strategies across 16 frontline operations within the region. The primary objective is to enhance service offerings, drive transformational change, and create innovative solutions that deliver cost-effective, consistent, and reliable maintenance services to our customers.

Key Responsibilities:

Analyze market data to develop and implement effective service growth strategies across the EEM region

Accelerate digital strategy implementation and process automation to improve operational efficiency

Drive sales performance improvement for service repairs throughout the region

Develop and implement a proactive approach to secure NEB (New Equipment Business) conversions, ensuring zero conversions are lost

Lead efforts to secure and extend the existing maintenance portfolio, optimizing pricing and profitability of customer accounts

Create targeted sales campaigns that effectively leverage customer data and repair history

Build commercial models focused on proactive lead generation

Develop and enhance sales support tools and lead generation systems

Shape pricing strategy and ensure profitability across the regional Service sector

Design and lead sales campaigns that leverage customer collaboration history and service data

Build commercial models focused on proactive lead generation

Develop tools and solutions that support sales and lead generation efforts

Build and implement strategies focused on growing service sales and enhancing customer experience

Champion preventive maintenance as a key factor in driving customer satisfaction

Drive transformational initiatives that enhance service delivery capabilities

Create collaboration frameworks to optimize cross-functional efforts in serving our customers

Expectations:

5+ years of experience in service operations management, systems, or related technical field

Proven track record of developing and implementing successful service strategies

Experience managing teams across multiple locations or countries

Strong skills in market analysis and data-driven strategy creation

Solid understanding of pricing, customer lifecycle, and lead generation models

Ability to manage cross-functional projects and align different teams toward a common goal

Passion for innovation, automation, and digital transformation

Strong communication skills

Fluent English – both written and spoken – is required to operate in an international environment

What We Offer:

A role with real impact on the development of a core business area

An international and dynamic working environment

Attractive employee benefits

Company car

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers