IT Support Engineer

We are seeking a proactive and skilled *IT Support Engineer* to provide technical support and ensure smooth operation of IT systems. The ideal candidate will resolve hardware, software, and network issues efficiently and deliver excellent service to end users.

*Responsibilities:*

* Provide first and second-line technical support for desktops, laptops, mobile devices, printers, and peripherals.
* Install, configure, and maintain operating systems and software applications.
* Manage user accounts, permissions, and security settings (Active Directory, Office 365).
* Troubleshoot network connectivity issues (LAN/WAN/Wi-Fi).
* Document incidents, requests, and solutions accurately using a ticketing system.
* Support remote users and resolve technical issues via remote tools.
* Maintain and update IT asset inventory.
* Collaborate with internal teams and escalate issues when needed.

*Requirements:*

* Proven experience in IT support or similar role.
* Strong knowledge of Windows OS, Office 365, and standard desktop applications.
* Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
* Experience supporting mobile devices and MDM solutions is a plus.
* Familiarity with ticketing systems (e.g., ServiceNow, Jira).
* Strong problem-solving and communication skills.
* Ability to work independently and manage priorities.
* Fluent in English
* Relevant certifications (e.g., CompTIA A+, ITIL) preferred

Job Type: Contract
Contract length: 5 months

Pay: 90.00₪ - 110.00₪ per hour

Expected hours: 15 – 25 per week

Willingness to travel:
* 50% (Preferred)