Senior QA & Automation Engineer

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

NICE is looking for a highly motivated Senior QA & Automation Engineer to join CXone, our fully integrated open cloud customer experience platform.

If you are looking to be part of a dynamic team working on an exciting industry leader product, this is the job you’ve been looking for!

How will you make an impact?

Serve as the senior QA professional in the R&D group
Take an active role in-process inspection and improvement
Review software and test cases design, challenging them to detect potential quality concerns, and proposing ways to address them
Actively track the team’s tasks, analyze the testing needs and define QA activities and ownership
Plan, define and execute tests as part of the group's QA related activities
Continuously analyze and challenge existing testing coverage (manual and automatic tests)
Drive the team for continuous improvement and innovate with quality assurance practices
Partner with engineering and DevOps teams to leverage automation for scalable solutions to prevent regressions and ensure the reliability of product

Have you got what it takes?

BSc in Computer Science, or equivalent work experience
At least 5 years of experience in QA/Automation positions
Experience in test design and execution for complex systems (manual and automatic)
Deep understanding of QA methodologies
Understanding of the following types of testing: Functional, Usability, Load, Stress, Negative, E2E, Smoke, Integration, Data validation, Performance, Regression and Automated testing
Hands-on experience in Java/JS or other OO language
Knowledge of Continuous Integration Tools, i.e. Jenkins
Experience with a public cloud provider, preferably AWS
Hands-on experience with automated testing tools both for UI and APIs testing Playwright/Rest Assured

Nice to have:

Comprehensive experience working in an Agile development process
Experience with SDLC of SaaS products
Experience in Gatling/jMeter for Performance test
gRPC testing knowledge

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere

Requisition ID: 5825
Reporting into: Director, Engineering, CEA
Role Type: Individual Contributor

#LI-Hybrid

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.