IT Helpdesk - Student Position

Ness Ziona, Israel
R&D
Hourly Entry-level
About The Position

Who Are We?

Moovit (www.moovit.com), part of Mobileye (Nasdaq: MBLY), is the creator behind the #1 urban mobility app and is a leading Mobility as a Service (MaaS) solutions provider. Together, Moovit and Mobileye are accelerating the global adoption of autonomous transportation.

Moovit’s iOS, Android, and Web apps guide people in getting around town effectively and conveniently, using any mode of transport. Introduced in 2012, it now serves over 1.5 Billion users in more than 3,500 cities across 112 countries.

Moovit amasses up to six billion anonymous data points a day to add to the world’s largest repository of transit and urban mobility data. For governments, cities, transit agencies, and private companies, Moovit offers AI-powered MaaS solutions covering planning, operations, and optimization with proven value in reducing congestion, growing ridership, and increasing efficiency and asset utilization.

The Role

We are seeking a motivated and enthusiastic student who wants to work at least 3 days a week to join our dynamic IT team. This is an excellent opportunity for a student pursuing a degree in Information Systems, Computer Science, Information Technology, or a related field to gain hands-on experience in IT practices. The candidate will assist in IT support cases, vendor and equipment management, onboarding for new employees, all while working closely with experienced IT, DevOps and Cybersecurity engineers.

Responsibilities

Provide first level support to all Moovit employees around the world.
Liaise with vendors and other IT personnel for problem resolution and project management.
Identify technical solutions for the specific needs of our employees.
Follow standard IT procedures, logging all IT interactions with Jira ticketing system.
Administering helpdesk and IT Asset management software.
Conference room troubleshooting and maintenance.
Configure, install, and maintain all office technical equipment, including laptops, printers, monitors, and other IT peripherals.
Lead IT projects in areas of equipment and vendor management, MIS, Endpoint Protection, and others.

Requirements
No experience as an IT Support is required.
Availability for at least 3 days a week - Must
Proficiency in English - Must
Service-oriented -Must
Hard worker, goes the extra mile
Strong desire to learn and develop in tech world
Team player

Advantages

Experience with G-Suite, Jira, Slack
Experience in Windows 10, 11 & MS Office troubleshooting
Experience in PC/laptop imaging, deployment, and troubleshooting
Experience in macOS
MCSA or equivalent