Technical Support - Student Position

BioCatch is the leader in Behavioral Biometrics, a technology that leverages machine learning to analyse an online user’s physical and cognitive digital behavior to protect individuals online. BioCatch’s mission is to unlock the power of behavior and deliver actionable insights to create a digital world where identity, trust, and ease coexist. Today, 32 of the world's largest 100 banks and 210 total financial institutions rely on BioCatch Connect™ to combat fraud, facilitate digital transformation, and grow customer relationships.. BioCatch’s Client Innovation Board, an industry-led initiative including American Express, Barclays, Citi Ventures, and National Australia Bank, helps BioCatch to identify creative and cutting-edge ways to leverage the unique attributes of behavior for fraud prevention. With over a decade of analysing data, more than 80 registered patents, and unparalleled experience, BioCatch continues to innovate to solve tomorrow’s problems. For more information, please visit www.biocatch.com.

Come Join BioCatch as a member of the Technical Support Team and part of BioCatch Operations, where you will take part in facilitating and managing technical support and monitoring.

Main Responsibilities:

Being part of our customer facing team responsible for technical support and troubleshooting
Working in a 24/7 support hours' shifts
Gathering detailed technical information as needed and investigating issues to solve problems, evaluate and escalate priority issues as needed.
Spotting common trends and underlying problems
Providing reliable resolution of critical and high impact problems for customers
Updating self-help documents so customers/employees can try to fix problems themselves
Working closely with our developers and technical teams to solve customer’s problems efficiently and improve our product
Creatively suggest and build software work-around solutions, including occasional scripting/ coding and customizations
Part and full-time/ weekends position available

Requirements:

Requirements

Be in the midst of your academic studies (in a technological path- BSc major)
Up-to-date technical knowledge such as SQL, Python, JavaScript, etc
Excellent written and spoken English (at least B2 on the CEFR scale)
Extensive familiarity with Office tools
Willing to work a minimum of 3 shifts per week, including night shifts
Previous experience in information technology or technical support position – an advantage
Scripting or programming experience – an advantage
Fluent in Spanish - an advantage
Knowledge of customer service principles and practices- an advantage

Confidential salary:
No