IT Service Desk Specialist

Gong is looking for an IT Service Desk Specialist to support our Ramat Gan office and remote Israeli employees.

In this role, you will be responsible for providing end-user support for hardware, software, and SaaS products from initial response through resolution.

You will take ownership of basic to medium complexity incidents and effectively communicate timely updates with the end user, management, and teammates.

As an IT specialist, you will:

Troubleshoot hardware and software issues for laptops, peripherals, and mobile devices including login, application, performance, and basic connectivity
Respond to incidents and service requests promptly
Maintain excellent communication with users on incident status with a focus on user satisfaction
Create and maintain documentation for problems and the knowledge base
Troubleshoot and escalate office-related issues (A/V, printers, network)
Support user onboarding by deploying hardware and providing training
Manage user access to systems during employee lifecycle events (pre-hire, onboarding, separation)
Prioritize tasks and track progress with minimal supervision and guidance

You should apply if you have:

4+ years of experience in IT support or a similar role.
Proven experience troubleshooting Windows and MacOS
Experience with basic user administration of Okta, Zoom, Slack, Office365, and GSuite
Proficient knowledge of networking equipment and standard internet protocols such as TCP/IP, DNS, and DHCP.
Working knowledge of Mobile Device Management (MDM) solutions, particularly JAMF - advantage.
Excellent communication, interpersonal and customer service skills with a patient, empathetic, and professional demeanor.
Proven ability to support remote workforce
Ability to manage and prioritize multiple ongoing incidents and requests
Availability for **Full-time On-site** position in Ramat Gan

What makes working at Gong unique?

Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build the best products that create radical impact. We call this “Own. Solve. Impact.”

If you are curious to discover Gong's wonderful and challenging world, what are you waiting for? Don’t delay - fill in your application details. Who knows, maybe there’s a Gongster in you!

About us

Gong unlocks reality to help people and companies reach their full potential. The patented Gong Reality Platform™ empowers companies to take advantage of their most valuable assets – customer interactions, which the Gong platform automatically captures and analyzes. Gong then delivers insights at scale, empowering revenue and go-to-market teams to determine the best actions for winning outcomes.

Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits.

If these considerations are important to you when choosing a work place, we'd love to see you with us.

To review Gong's privacy policy, visit www.gong.io/privacy-policy/ for more details.