Service Delivery Manager - Tel Aviv (onsite)

Service Delivery Manager - Tel Aviv (onsite)
Level
Middle
Department
Back Office
Type
Full Time
Project
NDA
Locations:
Israel
On-site
Job Details
Posted on:
July 29, 2026
Job ID:
RYzLKv
About the Company
Established in 2004, ALLSTARSIT was founded with a clear vision: to enhance the landscape of global IT employment by bridging the gap between companies and skilled professionals. The core belief was that assembling a team shouldn't be hindered by geographical constraints. Fast forward to the present day, ALLSTARSIT stands as an international outstaffing service provider committed to change the way businesses recruit, compensate, and oversee top talent worldwide.

With operational hubs scattered across Europe, Asia, and LATAM, and its headquarters situated in San Francisco, US, the company boasts a workforce of over 1,000 adept professionals. Spanning across more than 20 countries, ALLSTARSIT offers a diverse range of skilled employees across various verticals, including AI, cybersecurity, healthcare, fintech, telecom, media, and so on.
About the Project
We are looking for an experienced Service Delivery Manager to lead the delivery of managed software development services for a strategic customer in the financial sector. As the Service Delivery Manager, you will represent the outsourcing provider and take full ownership of service delivery, customer satisfaction, employee management, and operational excellence. You will ensure that services are delivered according to contractual commitments, including scope, quality, budget, timelines, SLAs, and regulatory requirements, while serving as the primary interface between the customer and the outsourcing organization.
Required skills:

Must Have

4+ years of experience in Service Delivery Management, Managed Services, Technical Account Management, or Delivery Management.
Proven experience managing outsourced or consulting teams in customer environments.
Experience working with enterprise customers, preferably within highly regulated industries such as banking, finance, insurance, or healthcare.
Strong background in managing service delivery against SLAs, KPIs, budgets, and contractual commitments.
Experience leading recruitment, onboarding, employee development, and performance management.
Excellent customer-facing, communication, and stakeholder management skills.
Strong organizational skills with the ability to manage multiple priorities simultaneously.
Experience working with Agile delivery environments is an advantage.
Bachelor's degree in Engineering, Information Systems, Computer Science, Business Administration, or a related field is an advantage.

Nice to Have

Experience managing software development or QA services.
Previous experience with outsourcing or managed service providers.
Familiarity with governance processes, steering committees, and executive reporting.
Experience working with financial institutions or other highly regulated organizations.
Scope of work:
Own the end-to-end delivery of managed software development services in accordance with contractual SOWs and Fixed Price engagements.
Ensure delivery meets agreed scope, quality standards, SLAs, budgets, timelines, and customer expectations.
Build delivery plans jointly with customer stakeholders and monitor execution against agreed objectives.
Serve as the primary point of contact between the customer and the outsourcing organization.
Lead, mentor, and manage outsourced employees throughout their employment lifecycle, including onboarding, performance management, coaching, career development, and offboarding.
Oversee recruitment activities, including candidate screening, interview coordination, onboarding, and workforce planning.
Monitor employee performance through regular feedback sessions, performance reviews, and Personal Development Plans (PDPs).
Ensure adequate staffing levels and maintain service continuity by proactively managing resource allocation and replacements when required.
Drive continuous service improvement initiatives and implement corrective actions based on customer feedback and performance metrics.
Prepare and present operational reports, service reviews, KPI dashboards, milestone reports, and Steering Committee updates.
Coordinate employee training, mentoring, and knowledge-sharing programs to maintain technical excellence.
Ensure compliance with customer policies, information security requirements, internal procedures, and regulatory standards.
Coordinate onboarding logistics, including system access, equipment readiness, security requirements, and workspace preparation.
Support commercial operations by validating service deliverables, coordinating invoicing milestones, and following up on payments.
Foster long-term customer relationships by maintaining high levels of service quality and customer satisfaction.