Senior Technical Support/Technical Support Team Lead

Senior Technical Support 4+ years of experience as a Support Engineer in a B2B SaaS organization customer service/support organization Excellent understanding of Kubernetes and Container based solutions Highly technical, with hands-on experience with troubleshooting Kubernetes clusters and IT / System administration issues Ability to work in flexible hours and weekends when needed Experience working with Salesforce / Zendesk / or equivalent Ticketing software Experience with Linux, Bash, Containers Architecture Fluent English - Mother tongue grade BSc in Computer science/Industrial engineering - Advantage Experience leading and managing team priorities - Advantage ********** Technical Integration and Support Engineer Bachelor’s degree; BS.c/BA in Computer Science or Electrical Engineering preferred. 3+ years experience in customer support and/or implementation. Strong networking and Linux-based device knowledge. Hands-on experience with hardware and software integration. Excellent interpersonal and communication skills in English. Experience with troubleshooting electronics and vehicle communication systems - a plus. Willingness to travel internationally for deployments and customer support. Technical Support Team Lead 3+ years of hands-on experience as a technical support engineer or as a developer- a must 2+ years of managerial experience for a team of 3+ people. Experience establishing a technical support team and process from scratch Proactive data-driven approach - spot recurring issues within our product and find the long-term solution to address them Feels at home exploring an SQL data schema and writing SQL queries, logging tools, system health monitoring tools. Great time management, prioritization and sense of ownership skills Experience in providing services to agreed SLA's. Experience handling support requests from a variety of different channels under high pressure.