Site Reliability Engineer

PTC is seeking a highly skilled and motivated Site Reliability Engineer to join our SaaS Operations team. In this role, you will collaborate with multiple teams to ensure the reliability, performance, and security of our cloud-deployed services. You will drive automation, implement observability solutions, and play a key role in incidents and change management.

Responsibilities

Collaborate with cross-functional teams to monitor and support cloud-deployed services.
Design, implement, and maintain automated CI/CD pipelines for seamless deployment into cloud environments.
Develop and implement observability and monitoring solutions using tools such as Datadog, ELK, Prometheus, or Grafana.
Troubleshoot, diagnose, and resolve production issues, ensuring minimal impact on customers.
Lead and participate in incident response, including root cause analysis and post-mortems.
Manage security incidents and contribute to strengthening cloud security practices.
Contribute to cloud architecture reviews and support SaaS operations processes.
Develop scripts and automation tools to improve operational efficiency.

Requirements:

Requirements

Proven experience in Cloud DevOps and Site Reliability Engineering.
Strong hands-on experience with monitoring/observability platforms (e.g., Datadog, Grafana).
Solid knowledge of cloud security principles, incident handling, and best practices.
Experience with cloud architecture reviews, SaaS processes, and supporting secure cloud environments.
Proficiency in scripting (Bash, Python, etc.) and building automated workflows/pipelines.
Ability to troubleshoot complex issues across distributed systems.
Excellent communication skills (written and verbal), with the ability to collaborate effectively across teams.

Nice to Have

Hands-on experience with Azure
Development experience in Python for automation and tooling.
Experience with microservices development, web services, and service integrations.
Experience with Docker and Docker Compose for containerized environments.