Mobile Service Supervisor

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What to Expect

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Tesla's Mobile Service Supervisors are the leaders of our mobile technician teams. In this role, you will be responsible for leading a committed team of mobile technicians while delivering a flawless service experience by achieving excellent results and operational efficiency in our service centers.

What You’ll Do
Provide effective supervision and coaching to assigned technical employees to achieve required mobile service quality and production goals. Maintain proper records and inventories. Manage smoothly planned routes and workflow per mobile technician.
Serve as a leader for mobile service activities, ensuring that work standards are defined and systematically improved with input from mobile technicians and the rest of the service center team.
Lead, coach and develop a highly engaged team of mobile technicians.
Partner with the Mobile Service Manager, local service desk manager(s) and other key stakeholders to establish quality, speed and cost targets based on customer and business needs
Ensure that available work standards and engineering procedures are current, accurate and that all work is performed in compliance to ensure maximum quality.
Monitor to ensure all employees are in compliance with safety rules and safety programs.
Work with staff to resolve technical and personal issues. Makes schedules to effectively meet service needs and to ensure vacation and other time off in accordance with company policies.
What You’ll Bring
Previous leadership experience in a service-oriented industry preferred. Automotive expertise not required.
Ability to meet deadlines and be accountable for quality / quantity.
Able to manage multiple tasks with competing priorities, set and achieve goals.
Ability to lead group root cause problem solving activities and quickly develop countermeasures.
Able to interact effectively with clients as needed.
Excellent interpersonal and communication skills.
One to three years of supervisory or leadership experience preferred.

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.