Director Of Customer Success, EMEA

About Cyera

Cyera is on a mission to protect one of the world's most valuable resources: data. Our AI-native platform gives organizations a complete view of where their data lives, how it’s used, and how to keep it safe, so they can reduce risk and unlock the full value of their data, wherever it is.

Since our founding in 2021, we’ve grown fast- Cyera-fast - securing over $1.3 billion in funding from the biggest pockets on the planet and establishing a global team. Today, Cyera is the fastest growing data security company on the planet, trusted by the Fortune 500 and beyond.

About the Team

The Customer Success team focuses on empowering our customers to adopt Cyera at scale, realize value quickly, and grow with our platform over time. Our work directly impacts customer retention, product adoption, and strategic partnerships across the globe. We build deep technical relationships, guide enterprise customers through their data-security journey, and ensure they achieve measurable business outcomes.

We’re a fast-moving, collaborative, and execution-driven team that thrives on solving complex challenges across diverse environments. We partner closely with Product, Sales, Support, Engineering, and the OCTO organization to shape product direction and accelerate customer value.

About the Role

We’re looking for a Director of Customer Success – EMEA to join our global team and build Cyera’s regional CS presence from the ground up. This role blends strategic leadership with hands-on operational ownership, including renewals, customer health management, and development of scalable CS processes. You’ll work closely with regional teams, global leadership, and enterprise customers to ensure long-term retention, adoption, and expansion across diverse markets.

In this position, you will lead and grow technical CS teams across Europe and APAC, define global methodologies alongside our U.S. CS leadership, and collaborate cross-functionally to drive consistent, high-quality customer experiences. Your work will directly influence Cyera’s ability to scale efficiently, support enterprise customers, and maintain our position as the fastest-growing data security company in the world.

What You’ll Do

Lead and scale technical Customer Success teams across EMEA, shaping team structure, methodologies, and execution standards as Cyera expands globally.
Develop and operationalize CS infrastructure—including customer journeys, playbooks, QBR frameworks, KPIs, and dashboards—to drive predictable outcomes and organizational alignment.
ֿBuild and own a comprehensive renewals strategy covering process design, forecasting, workflows, timelines, and escalations to ensure timely renewals, reduced churn, and strong retention.
Collaborate closely with CSEs, Account Managers, and cross-functional leaders to streamline renewals and remove operational friction.
Act as a strategic partner to enterprise customers, deepening relationships, understanding business goals, identifying expansion opportunities, and driving measurable value throughout the lifecycle.
Monitor customer health, usage patterns, adoption trends, and risk indicators; proactively address issues to prevent escalations and protect satisfaction.
Lead cross-functional initiatives to resolve renewal challenges, enhance onboarding and training, optimize support processes, and improve operational efficiency across regions.
Partner with Product, OCTO, Sales, SEs, Support, and Services to align priorities, influence roadmap decisions, and ensure seamless customer transitions.
Oversee end-to-end CS operations, including onboarding, enablement, engagement, and documentation, implementing best practices and standard operating procedures.
Identify opportunities for process improvement and automation, using tools and technology to streamline workflows and elevate the customer experience.
Develop and maintain documentation and training materials to drive clarity and alignment across the CS organization.
Mentor and develop CS team members and participate in hiring to attract and onboard top-tier talent.
Leverage data, BI, and reporting tools to generate insights into customer behavior and operational performance, building dashboards that inform strategic decision-making.What You’ll Do
Provide regular updates to senior leadership regarding customer health trends, operational performance, risks, and opportunities.
Travel 25–50% to engage with customers, lead executive meetings, support regional teams, and strengthen strategic relationships.

Requirements:

Who You Are

Must-Haves

5+ years of experience leading technical CS, TAM, or Professional Services teams, including experience managing multi-regional teams across EMEA.
Served as a Head/Director of CS, or in a similar leadership role, within a B2B SaaS or cybersecurity organization.
Strong technical support mindset, with the ability to guide teams through complex troubleshooting, root-cause analysis, and customer escalations.
You are comfortable partnering directly with Support and Engineering to resolve critical issues, streamline escalation paths, and ensure a seamless, high-quality customer experience.
Excel at building scalable processes, driving adoption, managing renewals, and leading change across complex environments.
Thrive in a fast-paced, high-growth, and ambiguous startup environment, making decisions with clarity and confidence.
Bring a strong technical orientation, with experience working alongside Product, Engineering, and Architecture teams.
Fluent in Salesforce, BI tooling, customer analytics, and data-driven decision-making.
A compelling communicator, capable of leading both executive-level business discussions and deep technical workshops.
Willing and able to travel 25–50% to engage directly with customers and teams.

Nice-to-Haves

A degree in Computer Science or an equivalent technical background.
Experience launching or scaling CS teams in APAC.
Previous experience working in or around cybersecurity, data security, or enterprise infrastructure.
Speak additional languages or bring cross-cultural leadership experience.
Experience implementing automation, process optimization, and CS tooling at scale.

Why Join Us?

At Cyera, we care about collaboration, innovation, and agility. We take “teamwork” seriously—with our inclusive and supportive culture at the forefront—and we’re just as serious about nurturing Cyerans to grow, both personally and professionally.

Feel free to apply even if your experience doesn’t tick every box.

We’re building something special here—and we welcome Cyerans with diverse backgrounds, perspectives, and experiences.