Telephony DevOps Engineer

At NICE, we don’t limit our challenges. We challenge our limits. Constantly. We’re relentless. We’re ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you’re like us, we can offer you the kind of challenge that will light a fire within you.

Telephony DevOps Engineer – CXone

NICE (NASDAQ: NICE) is the worldwide leading provider of software solutions that enable organizations to take the next best action in order to improve customer experience and business results, ensure compliance, fight financial crime, and safeguard people and assets. NICE’s solutions empower organizations to capture, analyze, and apply, in real time, insights from both structured and unstructured Big Data. This data comes from multiple sources, including phone calls, mobile apps, emails, chat, social media, video, and transactions. NICE solutions are used by over 25,000 organizations in more than 150 countries, including over 80 of the Fortune 100 companies. www.nice.com

NICE is looking for highly motivated Telephony DevOps Engineer to join CXone, our fully integrated open Cloud customer experience platform.

If you are looking to be part of a dynamic team working on exciting and industry leader product, this is the job you’ve been looking for!

What you’ll be doing:

Support NICE R&D by covering the Unified-Communication/Call-Center integrations with NICE's products and taking active part in the research
Develop and implement new telephony and Unified-Communication solutions based on a wide variety of different technologies
Assess with requirements for VoIP/Unified-Communication/Call-Center technology initiatives/environments and recommend appropriate solutions
Performing of planning, design, configuration, implementation, operation and optimization of NICE and lab Unified-Communication technologies
Proactively maintain knowledge/awareness of existing network and applications, including new products and technologies, relating to both Cisco/Microsoft/AVAYA/Oracle/AudioCodes/Ribbon Sonus and other Unified-Communication products
Ability to independently learn new technologies and explore new features in the Unified-Communication/Call-Center world
Manage security lifecycles on the telephony and Unified-Communication products
Collaborative, communicate and assist development teams locally and internationally
Work against project deadlines
Working with vendor support and management / 3rd party partners
Work according to change management process

What you’ll need:

Professional skills:

Computer Systems (3 years' experience)- Windows (client and server) and Linux OS, manage virtual environment machines (vSphere)
Networking (3 years' experience) - Routing, Security etc.
Advantage – Unified-Communication experience
2+ years of experience in:
Design, delivery and transformation of IPT/Unified-Communication environments
Designing and configuring of SIP Trunking, SBC’s and Voice gateways.
Design, implementing, transforming, troubleshooting and support Unified-Communication
Technologies including VOIP, IPT, collaboration tools, Audio/Video
Experience with Cisco Collaboration technologies - Unified-Communication/Call-Center/CUBE
Knowledge and understanding of telephony/Unified-Communication protocols, H323, SIP, codecs (G729, G711 and Microsoft real-time adaptive codec’s RTC)
Experience in implementing SBC’s, integration gateways and applications

Personal skills:

Multitasking ability
High customer support orientation and communication skills
Excellent troubleshooting skills
Project Management abilities – documentation skills (SOW, HLD, LLD, etc.)
Self-motivated, ability to learn independently and quickly
Ability to work in a team
Adequate level of English
Ability to work under pressure

Would be very NICE if you have:

Experience with session border controllers and applying security on telecom interfaces
Experience with managing Contact Center Infrastructure – ACD, IVR, dialers
Knowledge in Avaya customer engagement solutions
Experience with other Unified-Communication/PBX (Mitel, Alcatel, Skype for Business, Genesys)

#LI-Hybrid

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.