Sales & Merchant Operations

Tel Aviv, Israel

Full-time

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

We are seeking a proactive and detail-oriented Junior Field Operations to join our team. This role is based in the field, with the expectation of visiting approximately two customers/partners per day. The successful candidate will be responsible for supporting key operational tasks, including training on merchant apps, assisting with picking and stocking, improving performance metrics, and reporting issues. This role plays a crucial part in ensuring smooth daily operations and maintaining a high level of accuracy in inventory management and order fulfillment.

What you'll be doing
Field Visits: This role includes four days per week in the field, visiting approximately two clients/partners each day to provide on-site support, training, and guidance on operational processes.
Merchant App Training: Provide training to team members on the use of merchant apps for order processing, inventory management, and operational tasks.
Assisting with Picking & Stocking: Help with accurately picking items for customer orders and efficiently stocking inventory to ensure availability and minimize out-of-stock items.
Reduce Offline Time: Proactively monitor and reduce downtime by ensuring the smooth operation of systems and equipment.
Reduce Missing Items: Work to improve order accuracy by reducing the number of missing items during order fulfillment.
Improve Substitution Rate: Ensure appropriate substitutions for out-of-stock items to meet customer expectations.
Improve POFR (Perfect Order Fulfillment Rate): Support efforts to enhance the accuracy and completeness of customer orders, leading to improved overall satisfaction.
Reporting Venue Issues: Identify and promptly report any operational or logistical issues related to the venue that could impact order fulfillment or inventory management.
Assortment Health: Monitor and maintain the health of product assortments, ensuring that popular items are adequately stocked and slow-moving items are reviewed for relevance.
Reporting to Supervisor: Communicate regularly with the supervisor to report on daily performance, challenges, and any operational issues.
Cycle Count: Assist in conducting regular cycle counts to ensure inventory accuracy, minimize discrepancies, and report findings.
Our humble expectations
Availability for a full-time position - 5 days a week. There will be an option for flexibility in working hours.
Strong organizational and time management skills.
Ability to work both independently and in a team setting.
Basic proficiency in using apps and software for order management and inventory tracking.
Attention to detail, with a focus on accuracy in picking and stocking.
Strong communication skills for reporting issues and working with team members.
Ability to lift, move, and organize stock as needed.
Willingness to work in a field-based role with regular client visits.
Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, apply and get the conversation going!

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

TeamOur visionOur cultureOur people
We drive Wolt’s growth

We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.

Sales at Wolt
The delivery of (almost) everything

At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.

In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.

Our story
Our culture

At Wolt, you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

Our culture

“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."

- Nicolas, Sales Team Lead

Read Nicolas' story
Team
We drive Wolt’s growth

We’re the ones who build relationships with all the businesses on the Wolt platform. That means every single merchant from restaurants, retailers and grocers to B2B partners and corporations – we do everything we can to help their businesses thrive.

Sales at Wolt
Our vision
The delivery of (almost) everything

At Wolt, we create technology that brings joy, simplicity, and earnings to the neighborhoods of the world.

In 2015 we started with delivery of restaurant food. Now we’re building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. To get there, we need brilliant salespeople to help with the ‘everything’ part.

Our story
Our culture
Our culture

At Wolt, you’ll learn more, build more, and ship more than in most other companies.

You’ll be challenged a lot, but also have a lot of fun on the way. All of which comes from working with passionate, caring, down-to-earth and super-smart people.

Our culture
Our people

“There are huge opportunities to build a career in Sales at Wolt, and here it doesn’t take ages to get promoted and gain new responsibilities if you do a great job in your role. It’s motivating and engaging."

- Nicolas, Sales Team Lead

Read Nicolas' story