Customer Experience Representative (English & Mandarin)

Do you have a high level of customer service consciousness? interested in helping others?Join us at Neema, a fintech start-up with financial backing from the strongest investors in the Israeli economy.It’s an opportunity to join a technology company, with excellent conditions in a dynamic and developing environment!Our MissionNeema is all about impact - How often do you get the chance to affect the life of others, across the globe?Our vision is to let everyone enjoy financial freedom, regardless of their banking status, credit score, or other obsolete metrics.Our platform does just that, without depending on the traditional banking system.We provide digital financial services for a variety of populations, serving tens of thousands of customers every month.Using cutting-edge technologies and our global financial network, we provide our customers, individuals, or businesses, advanced services including multi-currency accounts, international Visa cards, and real-time cross-border payments, with expertise in hard to reach destinations.We're growing fast and looking for a talented Customer Experience Representative to join us in our journey.Responsibilities and Duties:· Training customers to use the company's application· Preparation of reports in accordance with management requirements· Constant improvement and streamlining of the service to thecompany's customers in the branch· Providing service to customers from diverse communitiesRequirements:• Legali eligible work in Israel• High proficiency in English - a must!• High proficiency in Mandarin both verbal and written - a must!• Customer service orientation, Order, and accuracy.• Talented and hungry for development• Advanced computer skills.• Ability for a long term commitmentSo, if you are excited as much as us & you think you can do a great job – you belong with us!