AVP - RCA & Audit

TransUnion's Job Applicant Privacy Notice

What We'll Bring:

We are one of India’s leading credit information company with one of the largest collections of consumer information. We aim to be more than just a credit reporting agency. We are a sophisticated, global risk information provider striving to use information for good.
We take immense pride in playing a pivotal role in catalyzing the BFSI industry in the country. We got here by tapping into our excitement and passion of wanting to make a difference in the lives of our clients and consumers.
We at TransUnion CIBIL are an equal opportunity employer and are committed to a policy of treating all our associates and job applicants equally. Applicants are evaluated on the basis of job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual orientation, gender identity or any other status, whether or not protected. We are committed to taking affirmative action to employ and advance minorities, women, and qualified disabled individuals. We ensure a safe, productive, and harassment-free workplace for all.
Culture and Values
Our culture is welcoming, energetic, and innovative. There’s an overall synergy that flows throughout the company, creating a sense of connect, belonging and unity in knowing that we’re all working to achieve the same overall goal. Our core values which we live by every day are integrity, People, Customer, and Innovation.
https://www.transunion.com/privacy/global-job-applicant
What is excitement and passion for us?
We define it as a blend of curiosity, ability to unlearn and yet continuously learn, able to connect with meaning and finally the drive to execute ideas till the last mile is achieved. This passion helps us focus on continuous improvement, creative problem solving and collaboration which ensures delivery excellence.

Dynamics of the Role
This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau. We are looking a candidates with
• Experience working in a continuous improvement
• Comfortable working in fast paced environment.
• High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.
• Ability to work under pressure in a fast paced environment and deliver as per expectations in terms of timelines an quality
• Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
• Strong communication, organizational, verbal & written skills.
• Supports over vision and strategy of TransUnion CIBIL Operations in support of broader goals.
• Excellent interpersonal (verbal and written) communication skills are required to support working with internal & external teams.
• Ability to manage multiple priorities and assess & adjust quickly to changing priorities.
• Requires leadership qualities to mentor junior members of the team.
• Quick to learn on all processes.
• Work together with other team members for cross training and being a back-up to other team members if the situation demands.
• Collaborating with cross-functional teams in resolving complaints with defined timelines.

What You'll Bring:

Dynamics of the Role

This is an exciting time in TransUnion CIBIL. With investments in our people, technology and new business markets, we are redefining the role and purpose of a credit bureau. We are looking a candidates with

Experience working in a continuous improvement
Comfortable working in fast paced environment.
High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results.
Ability to work under pressure in a fast paced environment and deliver as per expectations in terms of timelines an quality
Self-starter, ability to work independently, handle ambiguous situations and exercise judgement in variety of situations.
Strong communication, organizational, verbal & written skills.
Supports over vision and strategy of TransUnion CIBIL Operations in support of broader goals.
Excellent interpersonal (verbal and written) communication skills are required to support working with internal & external teams.
Ability to manage multiple priorities and assess & adjust quickly to changing priorities.
Requires leadership qualities to mentor junior members of the team.
Quick to learn on all processes.
Work together with other team members for cross training and being a back-up to other team members if the situation demands.
Collaborating with cross-functional teams in resolving complaints with defined timelines.

Impact You'll Make:

Master’s degree in Business Administration/ Operations or a related field.
Overall 8-10 years’ experience in Complaints Management in BFSI sector with 4-5 years’ experience in data analytics, RCA, MIS & audit
Should have worked with the Grievance redressal team or Complaints management team in her/ his previous stints.
MS Power point for presenting the analysis, trends and insights is a must.

This job is assigned as On-Site Essential and requires in- person work at an assigned TU office location as a condition of employment.

TransUnion Job Title

Specialist IV, Consumer Operations Support