Software Support Engineer - Student position/Part time job - Israel

We solve REAL world problems.If you are looking for a challenging, enjoyable and meaningful work environment, your place is with us.Join our passionate, talented and multidisciplinary team of world-class experts in our mission to dramatically reduce chemical usage in agriculture while increasing productivity and profitability for farmers.Passionate about our goal and feel like you have what it takes to join our team but can’t find a relevant opening?Feel free to contact us directly[email protected]Software Support Engineer – student positionGreeneye Technology – TLVWe are seeking a highly motivated student for Software Support to join our dynamic team. As a Software Support Engineer, you will play a crucial role in assisting our clients with technical issues related to our software products. Your primary responsibility will be to provide exceptional customer support, ensuring their satisfaction and successful resolution of software-related challenges.Responsibilities:Customer Support: Serve as the first point of technical support for clients seeking technical assistance via email, phone, or ticketing system during the afternoon and night hours. Offer timely and professional responses to address their issues and queriesTroubleshooting: Analyze and diagnose software issues reported by customers and propose effective solutions to resolve problems.Issue Resolution: Collaborate with the development teams to address complex software bugs and errors. Follow through with customers to ensure successful resolutionKnowledge Base: Contribute to the creation and maintenance of a comprehensive knowledge base to facilitate customer self-help and streamline the support process.Documentation: Accurately document and track support requests, solutions provided,Escalation Management: Manage escalated cases, escalating to Software teams as necessaryProduct Improvement: Actively provide feedback to the product development team regarding common customer issues and suggestions for software enhancements.Requirements:Student in Computer Science, Information Technology, or a related field.Ability to work 2-3 afternoon/evening shifts per week 16:00-01:00 amStrong understanding of computer & software systemsFamiliarity with programming languages and databases, Linux, Bash, SQLFamiliarity with Docker and Kubernetes – an advantageDemonstrated analytical and problem-solving capabilitiesExceptional interpersonal skills with the ability to communicate technical concepts to non-technical users effectively.A high level of English is required – the job involves communicating with foreign parties via email and telephoneCOME JOIN US!