Account Manager Team Leader

Why Join Us?

We are seeking an experienced Account Management Team Leader for the EMEA region to join our Harmony SASE Account Management Team. The ideal candidate will have a passion for building and nurturing client relationships, driving team performance, and implementing strategic account management initiatives.

Key Responsibilities
Lead, motivate, and mentor a team of 3-4 account managers, setting clear targets and expectations for performance.
Develop and implement department-wide strategies to drive revenue, improve customer satisfaction, and increase efficiency.
Analyze team performance metrics and implement improvement initiatives to achieve retention and growth targets.
Collaborate with cross-functional teams, including Sales, Marketing, and Product, to ensure aligned goals and strategies.
Handle escalated client issues and build strong relationships with key decision-makers.
Qualifications
4+ years of experience in Account Management or Customer Success, with a proven track record of leading high-performing teams.
Excellent leadership and people management capabilities, with strong coaching and mentoring skills.
Bachelor's degree in business, or a related field.
Proficiency in CRM tools and business intelligence platforms, with Salesforce experience, is considered an asset.
Fluent in English, with additional European languages being advantageous.

Additional Qualifications:

Strong background in Cybersecurity, SaaS or similar product environments.
Exceptional analytical and strategic thinking skills.
Team player with excellent communication and interpersonal abilities.
Adaptable and eager to learn new technologies and industry trends.