Technical Architect, Professional Services

About Workato

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI-powered platform enables teams to navigate complex workflows in real-time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today's fast-changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.

Why join us?

Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care. That's why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Also, feel free to check out why:

Business Insider named us an "enterprise startup to bet your career on"

Forbes' Cloud 100 recognized us as one of the top 100 private cloud companies in the world

Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America

Quartz ranked us the #1 best company for remote workers

Responsibilities

We are looking for an exceptional Technical Architect to join our growing team. In this role, you will be responsible for helping our clients empower their employees, serve their customers, and build solutions for their businesses.

You will also be responsible to:

Work across multiple customer-facing teams (Sales, Business Development, Product, Engineering, Customer Success) to improve the product's vision and to make global businesses and organizations successful.

Technical solutions expert with an aptitude for technical advising, troubleshooting, and analysis. With strong communication skills, you will be proficient in communicating technically complex ideas to a non-technical audience. You help Workato employees and customers approach and resolve technical problems and design scalable services.

Gather requirements via client meetings and lead the solution design process jointly with customers, Business Development and Engineering

Develop capabilities and features based on customer requirements as well as to extend Workato connector capabilities via HTTP and SDK

Work closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements

Accelerate development for roadmap features to address specific customer requirements

Improve internal processes, and promote knowledge sharing in the team, by contributing to Workato's knowledge base

Prioritize and deliver outstanding customer service experience to Workato customers

Requirements
Qualifications / Experience / Technical Skills

Background in information systems, computing, engineering or equivalent industry experience preferred.

Have 10-15 years of experience in similar role

Technical background or a good understanding of technology and industry trends, especially in the app integration space

Strong working knowledge with APIs - RESTful

Sound knowledge of Data Structure - JSON

Previous coding experience / development background

Sound knowledge of any RDBMS

Knowledge of SOAP/XML is a plus

Comprehensive knowledge and hands-on experience in architecting solutions comprised of on-premise, cloud and hybrid scenarios

Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / Marketo is a plus

Soft Skills / Personal Characteristics

Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact

Strong critical thinking, analytical skills with an entrepreneurial and proactive mind-set

Ability to effectively prioritize tasks and manage time, even under high-pressure situations

Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience

Fast learner who can independently conduct extensive research, and synthesize ideas, information and options quickly

Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge