Help Desk

Shield is a global startup, with offices in Tel-Aviv, New-York, London, and Lisbon.We’re growing and looking for another important piece of the puzzle.Is it you?As a Help Desk, you will serve as the first point of contact for internal employees' requests and provide them with technical assistance. We can’t promise it will be easy, but definitely exciting and most importantly – FUN.Let’s get down to business:What you’ll do:Serve as the first point of contact for internal employees seeking technical assistance over the ticketing systemTroubleshoot hardware and software issues for laptops and office equipmentAbility to provide proactive customer service with strong attention to detailPerform remote troubleshooting through diagnostic techniques and pertinent questionsWalk the internal customer through the problem-solving processSupport user onboarding by deploying hardware and providing trainingManage user access to systems during employee lifecycle events (pre-hire, onboarding)Maintain all conference rooms and make sure all the equipment is up to dateAbility to order assets and work with vendorsRequirements:1+ years of experience in IT support or a similar role.Proven experience troubleshooting Windows and MacOSExperience with basic user administration of Azure Active Directory, Microsoft Teams, Exchange Online, SharePoint, One Drive, Office365Basic knowledge of networking equipment and standard internet protocols such as TCP/IP, DNS, WIFI, and DHCP.Basic knowledge of Okta - AdvantageExcellent communication, interpersonal and customer service skills with a patient, empathetic, and professional demeanourProven ability to support remote workforceAbility to manage and prioritize multiple ongoing incidents and requestsAdvantage: Knowledge of Atlassian, Jira, Zoom, FortiGate, VPNs, Bitbucket, AWS, AzureOh hey, you made it all the way here!So, in case you were wondering, Shield is how compliance teams in financial services can finally read between the lines to see what their employee communications are really saying.We are a post Series B startup ($35m) with some of the largest financial organizations in the world as investors and customers. Our platform analyzes digital interactions to do good in the world: we help protect market integrity and people’s financial assets.Shielders listen more intently. Pay closer attention to the details. Make the extra effort. Care. It’s what we do at Shield every day, and not just for our customers, but for everyone we work with. It’s all about creating a world where people understand and trust each otherHybrid Mode:Yes