Tier 2 Support & Operations Specialist

DESCRIPTIONWe are seeking a Tier 2 Support and Operations Specialist for Web- and Java-based systems in both production and testing environments.The role includes implementing versions and changes, identifying and resolving complex issues, working with advanced monitoring tools, and collaborating with internal and external teams to troubleshoot and deliver high-level support.You will also be involved in the integration and deployment of new projects, and in providing high-level support to Tier 1 support teams and development teams.REQUIREMENTSMinimum 2 years of experience managing Web-based applications – RequiredMinimum 2 years of experience managing Web infrastructures, including IIS and Tomcat – RequiredMinimum 2 years of experience with Microsoft infrastructure based on Windows Servers – RequiredMinimum 1 year of hands-on experience with user-side troubleshooting tools (e.g., Network Monitor, Wireshark, Process Monitor) – RequiredMinimum 1 year of experience with system monitoring tools (e.g., SCOM, AppDynamics, Elasticsearch & Kibana) – RequiredMinimum 1 year of experience with SSL-based encrypted communication and troubleshooting Web applications using SSL certificates – RequiredMinimum 1 year of experience in scripting (Batch, PowerShell) – At least one requiredExperience with databases (e.g., MSSQL) – RequiredPost-secondary education and relevant technical certifications – RequiredRelevant academic degree – AdvantageRequired Skills and Competencies:Excellent professional and technical abilitiesStrong task management and coordination skillsAbility to work under pressure and outside standard hours as neededExcellent interpersonal and communication skillsHigh self-learning abilityVery high proficiency in English (written and spoken)