Tier 2 Support & Operations Specialist

DESCRIPTION

We are seeking a Tier 2 Support and Operations Specialist for Web- and Java-based systems in both production and testing environments.

The role includes implementing versions and changes, identifying and resolving complex issues, working with advanced monitoring tools, and collaborating with internal and external teams to troubleshoot and deliver high-level support.

You will also be involved in the integration and deployment of new projects, and in providing high-level support to Tier 1 support teams and development teams.

REQUIREMENTS
Minimum 2 years of experience managing Web-based applications – Required
Minimum 2 years of experience managing Web infrastructures, including IIS and Tomcat – Required
Minimum 2 years of experience with Microsoft infrastructure based on Windows Servers – Required
Minimum 1 year of hands-on experience with user-side troubleshooting tools (e.g., Network Monitor, Wireshark, Process Monitor) – Required
Minimum 1 year of experience with system monitoring tools (e.g., SCOM, AppDynamics, Elasticsearch & Kibana) – Required
Minimum 1 year of experience with SSL-based encrypted communication and troubleshooting Web applications using SSL certificates – Required
Minimum 1 year of experience in scripting (Batch, PowerShell) – At least one required
Experience with databases (e.g., MSSQL) – Required
Post-secondary education and relevant technical certifications – Required
Relevant academic degree – Advantage

Required Skills and Competencies:

Excellent professional and technical abilities
Strong task management and coordination skills
Ability to work under pressure and outside standard hours as needed
Excellent interpersonal and communication skills
High self-learning ability
Very high proficiency in English (written and spoken)